CONTACT / SUPPORT
Contact Support
Submit tickets through the user panel for account, subscription import, connection, and billing issues. Keep each issue in one ticket so you can add details and follow replies in one place.
SUPPORT CHANNEL
Support Channels & Replies
User Panel Tickets
Use tickets for account and subscription questions, client setup and troubleshooting, order checks, and refund requests. Sign in, open the ticket center, and describe the issue. Add any follow-up details to the same ticket.
Response times depend on the complexity of your issue and the current support queue; no fixed response time is promised. Return to the ticket center to check progress and read replies.
Open the Ticket Center ›Public Contact Information
No support email address or Telegram contact is currently published. For personal assistance, use the ticket option in the user panel.
Do not send account details or payment credentials to external contacts unless VPN54 has verified them. For order or account issues, contact support through a ticket after signing in.
REQUEST DETAILS
What to Include in a Support Request
Connection & Subscription Issues
- Include your platform and client name, and say whether the issue occurs during import, connection, or access.
- Provide the route region, route type, and exact error message, and note whether you have tried switching routes.
- Include when the issue occurred, your network environment, and whether other apps are affected.
- If you attach a screenshot, conceal account credentials and the full subscription link.
Billing & Refunds
Name the plan and order status, and explain what needs to be checked. If your status has not updated after payment, include the relevant order details in your ticket. Redact unrelated personal information from payment screenshots.
VPN54 offers a 7-day, no-questions-asked refund. Keep your request and its handling history in a support ticket. See the refund policy for full details.
Read the Refund Policy ›